Cancellation and Refund

At Fancy by Trends, we strive to provide you with high-quality products and exceptional customer service. We understand that there may be instances where you need to cancel an order or request a refund. Please read our policy carefully to ensure a smooth experience.

Order Cancellation

• Before Shipment: If you wish to cancel your order, you must do so within 12 hours of placing it. Please contact our customer support team immediately with your order details.
• After Shipment: Once an order has been shipped, it cannot be canceled. However, you may initiate a return after receiving the product by following our return policy.

Refund Policy

We offer refunds under the following conditions:

Damaged or Defective Products

• If you receive a damaged or defective product, please notify us within 48 hours of delivery.
• Provide clear images or videos showing the issue.
• Once verified, we will either send a replacement or issue a full refund.

Incorrect Product Received

• If you receive a wrong product, please contact us within 48 hours of delivery.
• We will arrange a return and either replace the item or issue a refund.

Returns and Refunds

• Returns are accepted within 7 days of receiving the product.
• The item must be unused, in its original packaging, and in resellable condition.
• Refunds will be processed within 5-7 business days after we receive the returned product.
• Shipping charges (if applicable) are non-refundable.

Non-Refundable Items

• Customized or personalized items.
• Items on clearance or final sale.
• Products damaged due to misuse or negligence.

How to Request a Refund

• Email us at contact@fancybytrends.com with your order number and reason for the refund.
• Our team will review your request and guide you through the process.

For any questions or concerns, feel free to contact our customer support. We are here to assist you!